Refund policy

We want you to love your LoosenUp product. If you're not completely satisfied, we offer a 30-day return policy from the date of delivery.

To be eligible: The item must be unused and in its original packaging.

How to return: Contact us at support@loosenup.store with your order number and reason for return. We'll guide you through the process.

Refunds: Once we receive and inspect the returned item, your refund will be processed within 5–10 business days to your original payment method.

Damaged or wrong items: If your item arrives damaged or incorrect, contact us within 48 hours and we'll send a replacement at no cost.

Questions? Email support@loosenup.store — we're here to help.